CANCELLATION POLICIES
If an order is canceled before shipping, you may incur a cancellation fee of up to 3% at our discretion.
We accept cancellations until the time the shipment information has been transmitted to the carrier. A cancellation request must be sent via email to info@towblazer.com and received before shipment information is transmitted to the carrier. Orders will be deemed to have been tendered to the carrier at the time shipment information is transmitted.
Once an order has been tendered to the carrier, the customer will be responsible for freight charges incurred to ship and return any order cancelled thereafter.
RETRURN POLICIES
Hot Dog Carts
We accept returns of new, unused trailers only within 14 days of the date of delivery.
Be sure to carefully read the information below before contacting us about a return:
- The 14-day return policy only applies to new, unused merchandise.
- The 14-day return period begins on the date of delivery.
- Products must be returned unused and in new, sellable condition.
- The customer is responsible for shipping charges both ways.The customer is responsible for the actual shipping costs incurred.
- At our discretion, we may apply a restocking fee of up to 15%.
- All returns must be issued a return authorization number (RA#). All items returned without an RA# will be rejected upon arrival at our facility.
- All returned items are subject to inspection for damage before issuing a refund.
All Other Products
Parts and hardware are non-returnable.
The below policy details do not apply to hot dog carts.
We accept returns of new, unused products only within 30 days of the date of delivery.
Be sure to carefully read the following information before contacting us about a return:
- The 30-day return policy only applies to new, unused merchandise.
- The 30-day return period begins on the date of delivery.
- Products must be returned unused and in new, sellable condition.
- Any product that has been fully or partially installed will be deemed used and non-returnable.
- The customer is responsible for shipping charges both ways.The customer is responsible for the actual shipping costs incurred.
- At our discretion, we may apply a restocking fee of up to 15%.
- All returns must be issued a return authorization number (RA#). All items returned without an RA# will be rejected upon arrival at our facility.
- All returned items are subject to inspection for damage before issuing a refund.
RETURN AUTHORIZATION NUMBER (RA#)
If your purchase meets the requirements for returning it, you will need an RA# to expedite the process. To obtain one, kindly click below and complete the form.
After obtaining return authorization, ship the item to the below address:
TowBlazer, Inc.
1434 Poinsett Hwy.
Greenville, SC 29609